Terms
Welcome to Denzilla
Your go-to destination for all things fashionable in hand-built furniture! We are delighted to provide you with an exceptional shopping experience, and to ensure transparency and fairness in our transactions, we have established the following terms and conditions of sale.
By engaging in any purchase on our platform, you acknowledge and agree to abide by these terms. If you have any questions, please contact us at [email protected]
or +44(0)208 058 6992.
Conditions
The terms of sale outlined herein form an integral part of the contract and supersede any conflicting provisions, unless a written agreement explicitly states otherwise.
Orders
Orders cannot be cancelled or modified without written consent from the company. In the event of agreed modifications, an administration charge may apply.
Buyer’s Remorse
Due to the nature of our fast delivery service, we do not accept returns for buyer’s remorse. We encourage customers to carefully review product details before ordering. For queries, our support team is available at [email protected] or +44(0)203 026 7943.
Damaged Goods
If goods are damaged in transit:
Notify us within 3 days of receipt.
Return items in original packaging with the invoice number.
Customers are liable for the first 2.5% of breakages in value.
Please email us with images of the issue for assessment.
Force Majeure
In circumstances beyond our control (e.g. war, fire, flood, strikes, transport restrictions), we may vary or cancel contracts. Customers remain responsible for parts of the contract already fulfilled.
Wasted Delivery Charges
Charges apply if:
The delivery address/postcode is incorrect.
The recipient is unavailable despite prior notification.
Charges must be paid before rescheduling delivery.
Limitation of Liability
Neither party is liable for indirect or consequential losses. Denzilla is not responsible for delays, non-delivery, or damages to property during delivery. Buyers must ensure safe access and assist with unloading.
Handmade Goods
Our products are handmade from solid wood. Natural variations in size, colour, finish, and grain are expected and celebrated. These are not defects but part of the unique character of handcrafted goods.
Knock Down Items
Some items use a knock-down bolt-on leg design for safe transport. Tools and fittings are provided for easy assembly.
Most of our furniture is delivered fully built using traditional dovetail joinery for strength and stability.
Price & Payment
Prices are displayed on www.denzilla.com and may change at any time, but confirmed orders will not be affected.
Delivery costs are included unless additional distance charges apply. Extra charges for Europe or worldwide delivery are available upon request.
General
If any term is found invalid or unenforceable, the remaining terms remain in effect. Failure to enforce a right does not constitute a waiver. The Contracts (Rights of Third Parties) Act 1999 does not grant rights to non-parties.
Agreement
By placing an order, you confirm you are 18+ years old. The contract becomes binding once we send confirmation by email or phone that your goods are ready for delivery.
Further Questions
If you have any queries about these Terms, please get in touch at [email protected]
or telephone +44(0)208 058 6992.