Below are the terms and conditions of sale. If there are any other queries, or for worldwide delivery enquiries, please contact us at [email protected]
These conditions shall form part of the contract and shall override any other terms, which are consistent therewith, unless a special contract is made in writing wherein it is expressly stated that these conditions shall not be applicable or shall be treated as varied
Orders, once placed, are not cancellable or variable without the written consent of the company’s director. If variations are agreed an administration charge may be payable.
Goods damaged in transit may be returned for replacement provided the company are informed within three days of receipt of delivery and goods are returned in original packaging quoting the relevant invoice number. The company reserves the right to make the first 2.5 % of breakages in value the purchasers liabilty
Whilst Denzilla will make every effort to carry out any accepted contract. The full performance of it is subject to variation of cancellation by the company consequent on: act of god, war, riots, strikes, lockouts or other labour disturbances, fire, flood, restrictions on the use of transport, fuel or power restrictions on the use of transport or labour or any other cause beyond the control of the company. In the event of the completion of the contract being frustrated owing to any of the above causes or any other cause, howsoever caused. Whether by negligence or not, the contract shall be deemed to be complete, and the customer shall be liable for all parts of the contract completed in full.
Wasted Delivery Charges
In order to enhance the operational efficiency and cut down on the non-productive and administrative hassles of a wasted delivery, we will levy charges for the wasted delivery which will cover the following scenarios:
1. Unsuccessful deliveries due to wrong postcode
2. Unsuccessful deliveries due to unavailability (despite being pre-notified)
The charges will be recovered and must be paid prior to re-scheduling the delivery, and these will be notified if such a case arises.
Limitation of Liability
Subject to the clauses as set out in this document, if either the buyer or the seller fails to comply with these Terms, neither shall be responsible for any losses that the other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these Terms. Denzilla will not be liable for any indirect or consequential loss whatsoever arising from, or in connection with the supply of defective goods, delay in delivery, non-delivery, or loss or damage to goods whilst in transit to the property of the buyer, or any third party. Further we will not be liable for any damage to property, fixtures or fittings during, or after the delivery of product to you. It is your responsibility to ensure that there is sufficient access to enable safe delivery of goods and assist the driver in off-loading.
100% of our products are hand-crafted individually. Further, most of our products are hand-made from solid wood, hence variation in size, colour, finish, fabric, texture, natural grain pattern, knots, movement of timber, etc are an integral part of the way the products are naturally made and promoted. We strongly recommend you ensure that you have made yourself fully aware about the nature of our offered hand-made solid wood products to avoid any disenchantment at a later stage. We regret we will not treat any of the above variations as defect, as these are natural occurrences.
Price & Payment
The price of the Goods will be as set out on the website, https://denzilla.com, If we have not provided a quotation, or the quotation has expired, our price list in force at the time will apply to your Order. Prices are liable to change at any time, but price changes will not affect Orders that we have confirmed in writing. These prices include delivery costs, unless the delivery address falls under an extended area postcode. The following areas are considered extended:
1. Inverness (IV)
2. Kilmarnock (KA)
3. Kirkcaldy (KY)
4. Kirkwall (KW)
5. Lerwick (ZE)
6. Outer Hebrides (HS)
7. Paisley (PA)
8. Perth (PH)
9. Aberdeen (AB)
10. Dundee (DD)
11. Dumfries and Galloway (DG)
12. Falkirk (FK)
13. Isle of Wight (PO30-PO41).
If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law. If we fail, at any time while these Terms are in force, to insist that you perform any of your obligations under these Terms, or if we do not exercise any of our rights or remedies under these Terms, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations. If we do waive a default by you that will not mean that we will automatically waive any subsequent default by you. No waiver by us of any of these Terms shall be effective unless we expressly say that it is a waiver and we tell you so in writing. A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999. These Terms shall be governed by English law and we both agree to the exclusive jurisdiction of the English courts.
By agreeing to these terms and conditions you confirm that you are over the age of 18. These Terms shall become binding on you and us when we issue you with confirmation email or a phone call stating our acceptance of your order & we notify you that the Goods are ready to be delivered
Additional queries can be addressed by contacting via email, at [email protected]