Payment Policy

Payment

At Denzilla Hand-Built Furniture, we are committed to providing you with high-quality, handcrafted furniture alongside a secure, flexible and straightforward checkout experience. To make purchasing as convenient as possible, we offer a range of trusted payment options, including major credit and debit cards, Open Banking payments, and Klarna monthly instalments. All online payments are processed securely through our trusted payment partner, Mollie, using industry-leading encryption and fraud protection.

Accepted Payment Methods

Open Banking: For customers who prefer to pay directly from their bank account, we offer secure Open Banking payments. When you select this payment method, you will be redirected to your bank (where supported) to authorise the payment. Your order number will be used as the payment reference to help expedite order processing.

Credit & Debit Cards: We accept all major credit and debit cards, including Visa, Mastercard, American Express and Discover, as well as Apple Pay and Google Pay where available. Your payment is processed securely using industry-standard encryption.

Klarna Instalments: Denzilla Hand-Built Furniture also offers Klarna, allowing you to spread the cost of your purchase with convenient monthly instalments. This enables you to enjoy your handcrafted furniture while managing your budget more effectively. Klarna’s terms and conditions apply, and eligibility is subject to approval.

Secure Payments: All of our online payment methods, including Open Banking, credit and debit cards, digital wallets and Klarna instalments, are securely processed through Mollie, one of Europe’s leading payment service providers. Mollie uses advanced security, encryption and fraud protection to ensure your payment details remain safe throughout the checkout process.

Payment Clearing Requirement

For all payment methods mentioned above, payment must be cleared in full before we dispatch your ordered furniture. This ensures that we can maintain the quality and timely delivery of our handcrafted pieces. Please keep in mind that clearance times may vary depending on your chosen payment method.

Refunds

Our refund and returns policies are detailed in a separate section on our website. We encourage you to review our Returns and Terms pages to understand the conditions and processes associated with refunds. We are dedicated to providing a fair and transparent refund process in compliance with applicable laws and regulations.

In the event that a refund is applicable based on our Returns and Terms page guidelines, please allow for the processing time outlined there. Rest assured, we are committed to addressing any valid refund requests promptly and efficiently.

If you have any questions or concerns regarding our payment policy or any other aspect of your purchase, please do not hesitate to reach out to our customer service team. We are here to assist you and ensure that your experience with Denzilla Hand-Built Furniture is exceptional from start to finish.

Get In Touch

Thank you for choosing Denzilla Hand-Built Furniture for your handcrafted furniture needs. We look forward to serving you with our premium products and excellent customer service, feel free to get in touch at [email protected] if you have any questions, or telephone +44(0)208 058 6992